Returns & Exchanges
At Toys 'R' Us, we want you to be completely satisfied with your fashion purchases. If your new apparel doesn't fit or meet your expectations, you can return items in their original condition within 30 days of purchase.
Pack Your Items
Place the unworn clothing items with original tags still attached into the original shipping package or a sturdy box.
Generate Return Label
Log into your account portal to download and print a prepaid shipping label, or visit any of our store locations for an instant drop-off.
Ship It Back
Affix the return label to your package and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality team inspects the garments, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing